home warranty of america reviews bbb

Mar. 8, 2011

This includes our customer service centers, service technician network, IT strategy, operations and development and all related functions. The scope of his responsibilities integrates the development of customer driven service practices along with new technology applications to ensure continual innovation in how we serve customers. Prior to joining Cross Country Chris was President of Services at Best Buy which included leading the Geek Squad and service contract business. His deep career experience also includes global executive roles at NCR Corporation, Lenovo, Dell and Compaq. Additionally, Chris serves on the Board of Trustees for the Walker Art Center in Minneapolis, MN, one of the leading multi discipline Contemporary Art Museums in the world. Andrea Kane oversees our talent management, total rewards, training and development, employee recognition and internal communications strategies.

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Feb. 24, 2011

Read the fine print.

However, some complaints about refusing to cover some claims has brought down their overall score in both our review and the BBB.

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Improper installation, code violations, lack of maintenance are the key top three. Guaranteed, hardly any installer or previous service guy will cover the little details that will get a denial in the future. That's what we're trained to spot. Then, if we do have a descent job, we're going to hit you for up charges. By the time we're done, we have close to 75% of a regular full paying job. Plus what little the warranty company kicks in.
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